Moving your ITIL implementation forward what are your next steps?
How to incorporate new ITIL V3 concepts, frameworks like COBIT and technologies like a CMDB into your strategy.
This e-Symposium reviews if and how companies are beginning to incorporate ITIL V3 and the service life cycle into their service management strategies. With more and more organisations moving their ITIL deployment beyond Service Support, the demand for more formal IT Governance and Risk Management processes brought a new focus on COBIT and other frameworks.
While at the same time organisation realised it is now time to start deploying rapidly maturing technologies such as CMDB's and process dependency mapping tools. This eSymposium will enable you to assess the current state of the market and map these to your organisations' strategy and maturity.