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Service Management Executive
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Highlights this month include the announcement of itSMFI's new Board, find out more about our Business Development Manager, Marketing Manager and Service Management Executive, and see the final entry to the Submission of the Year award.
itSMFI Announces New Executive Board
Sharon Taylor is the new Chairman Designate of itSMF International and will take up office on 1st January 2008 for two years. The new Directors will be Alexander Kist, Colin Rudd, Paul Martini, Peter Brooks and Robert Stroud.
ITIL V3 Qualifications Update
APM Group, the official accreditors, have released a report including news of the Managers bridging course and the Foundation syllabus.
Latest e-Symposium News
The second e-Symposium, A Strategic Approach to the Service Lifecycle, is now available to download. The next e-Symposium, IT Service Automation: Evolving IT to the Next Level of Service Management Maturity, is on 15th November.
New SIG Coming Soon
We are looking for members to get involved in Implementation and Continual Service Improvement Special Interest Group Meetings. If you are interested or would like to know more please register your interest here.
"ITIL V3 on a Page" by Steve Ingall. This wallchart has been short-listed for the new Submission of the Year award; the winner will be announced at the Gala Dinner next week.
ArticlesTurning bad users into good customers
Peter Wheatcroft from Partners in IT discusses how to make customers out of users and raise service standards using upskilling.
Awards recognise leading organisations Touchpaper has announced the winners of their Annual Global Customer Awards 2007.
Microsoft recommends new G2G3 MOF simulation
G2G3 announces the launch of McKinley IT Pro, a new version of their service management best practice simulation.
ITIL expert heads for Infra
ITIL Consultant Phil Phillips has joined Infra Corporation as Consultant Manager.
Calendar of Events
(R)evolution Brighton, 12th-14th Nov
IT Service Automation
North West Regional
Oswestry, 3rd Dec
London, 4th Dec
Dundee, 4th Dec
South West & Wales Regional
Bristol, 5th Dec
East Anglia Regional
Chelmsford, 6th Dec
South Central Regional
Chalfont St. Giles,
South East Regional
Aldershot, 11th Dec
Look out for photos of the itSMF Conference and Exhibition in the next e-ServiceTalk issue. The conference timetable is now available to download.
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