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Service Talk, October Edition 2007
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    October Edition 2007


    Essential info

    New Members
    See our latest members
    itSMF UK Contacts
    Need to know who to contact at itSMF UK?

    Staff profiles

    Joanna Woods
    (nйe Sheaves)
    Events Manager
    Daniel McLaren

    Events Executive
    Joanne Cooper
    Marketing Assistant


    ITIL® V3 publications including the Official Introduction, SAM self assessment and the new Official ITIL Foundation Study Aid can be ordered through our bookstore. Find out which is the most appropriate ITIL V3 format for you. Don't forget to log in for your member's discount.

    ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent and Trademark Office.

    Editor's Remarks
    Welcome to e-ServiceTalk October with updates to ITIL V3 Qualifications and the second e-Symposium. We're really gearing up for Conference now and it's not too late to book one of the last few delegate places.


    ITIL V3 Certification and Qualification
    ITIL Chief Architect Sharon Taylor presented an update at the recent itSMF USA Conference which is now available to download.

    Best Places to Work Award 2008
    Computer Weekly's awards are in their fifth successful year of finding the UK's best-managed IT departments. Nominate your organisation and promote your best practice achievements to a wider audience.

    ITIL V3 Qualifications Update
    APM Group, the official accreditors, have released a report including news of bridging courses and the withdrawal of V2.

    Latest e-Symposium News
    The second e-Symposium on 24th October follows last month's successful launch event. A Strategic Approach to the Service Lifecycle includes presentations from Shirley Lacy, Brian Johnson and Rob Stroud.

    New SIG Chair

    We are looking for volunteers to Chair the Public Sector Special Interest Group Meetings. If you are interested or would like to know more please contact Megan Pendlebury, Service Management Executive at itSMF UK.

    New Whitepaper

    "NAG Service Management — The Success Story" by Julie Macmillan. This whitepaper has been short-listed for the new Submission of the Year award. Other short-listed nominations include Grant Adams' "Patch Management" as featured in August's
    e-ServiceTalk and Steve Ingall's "ITIL V3 on a Page" to be featured next month.


    Unlocking the True Value of IT
    Touchpaper research reveals that low perception of IT leads to an undervalued role in business as more than 80% of IT executives believe that difficulty in demonstrating success has a negative impact on budget and reputation.

    New Appointments at G2G3
    Neil Whyte and David Arrowsmith have joined as Business Development Managers to support G2G3's recent global growth.

    Coming events

    Calendar of Events
    ISO/IEC 20000 SIG
    Stockport, 18th Oct
    A Strategic Approach to the Service Lifecycle
    e-Symposium, 24th Oct
    (R)evolution Brighton, 12th-14th Nov


    Book your day delegate package now for the itSMF UK Conference and Exhibition. The conference timetable can be downloaded. Look out for the new email update containing the latest news and conference information.

    Get Involved

    Interested in writing an article? Upcoming features include Software Asset Management, Governance and Release Management. Contact Lindsay Stones for more information on advertising and submitting articles.

    itSMF UK, 150 Wharfedale Road, Winnersh Triangle, Wokingham, RG41 5RB, United Kingdom
    Tel: +44 (0) 118 918 6500 | Fax: +44 (0) 118 969 9749 | Company No: 2661244

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