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Service Talk, August Edition 2007

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August Edition 2007


Essential info

New Members 
See our latest members
itSMF UK Contacts
Need to know who to contact at itSMF UK?

Staff profiles

Lyndon Harrison
General Assistant
Gerry Underhill-Smith

Part Time Administrator

Reviews of recent  events

Capacity Management Seminar
Midlands Regional
Scottish Regional

ISM ITIL V3 What does it mean for you?
North East Regional


The new ITIL® V3 and SAM self assessment publications can be ordered through our  bookstore. Find out which is the most appropriate ITIL V3 format for you. Don't forget to log in for your member's discount.

® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent and Trademark Office.

Editor's Remarks
Welcome to another edition of e-ServiceTalk which this month includes news on the annual service management awards, the launch of the Service Level Management SIG and articles on Service Delivery, Service Transition and ITIL®outside the IT department. 


itSMF UK Service Management Awards
Nominations are now being accepted for the categories of Service Management Champion, Project of the Year, Innovation of the Year, and the Paul Rappaport Award. This year there are two new awards — Trainer of the Year and Submission of the Year.

New whitepaper available

Patch Management: Change, Configurations and Release or Something More?
By Grant Adams
Numerous organisations base their patch management process exclusively on change, configuration and release management. This whitepaper considers the remaining service management processes.


Communications Management Association (CMA) formalises merger with BCS
Following an overwhelming vote from its membership, the CMA has ratified its decision to become a subsidiary of BCS with immediate effect.

Breaking out of the IT enclave
Can ITIL ever step out of the IT department to deliver board level value, asks Rick Firth. IT departments face a massive challenge if they are to break out of the IT enclave and deliver true, quantifiable value that is acknowledged across the business.

Don't assume ITIL V3 will deliver
good service

Given such a high profile launch, it is tempting to assume that ITIL V3 will supply answers to every aspect of service delivery. However, Peter Wheatcroft warns that standards on their own do not guarantee good performance.

The essential ingredients to successful transition
How many times have you heard, "If only we had the time to do a proper handover"? Izzet Guran, Bill Schindler and Peter Petersen explain how to ensure your project is successfully transitioned to IT Support.

ISACA elections
Robert Stroud was elected international vice president of ISACA — the IT governance association with more than 65,000 members in 140 countries.


The itSMF UK Conferenceand Exhibition is in Brighton this November. Day delegate rates, sponsorshipof name badges and plasma screens and other conference packages are available. We'll soon be launching a regular email update to go to all members containing the latest news and conference information.

Coming events

Calendar of Events South West & Wales Regional
5th September
Service Desk Seminar
6th September
Scottish Regional
11th September
Public Sector SIG
19th September
Education SIG
25th September
Service Level Management SIG
25th September

Get Involved

Interested in writing an article?
Upcoming features for e-ServiceTalk include Service Desk and Change Management. ServiceTalk the Journal will feature Education and Prince2.
There are advertising spaces remaining in next month's
e-ServiceTalk and the ServiceTalk Conference Supplement. Contact Lindsay.stones for more information.

itSMF UK, 150 Wharfedale Road, Winnersh Triangle, Wokingham, RG41 5RB, United Kingdom
Tel: +44 (0) 118 918 6500 | Fax: +44 (0) 118 969 9749 | Company No: 2661244

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