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Реестр аккредитованных учебных центров, работающих в Российской Федерации и имеющих право проводить обучение по утвержденному списку курсов ITIL®

Manager’s Certificate in IT Service Management Список ITIL Expert'ов и сервис-менеджеров России и стран СНГ

Список российских профессионалов сервис-менеджмента, обладателей сертификатов priSM

Работа для Вас: актуальные вакансии

Service Talk, July Edition 2007

Remember to log on to

July Edition 2007


Essential info

New Members  See our latest members
itSMF UK Contacts Need to know who to contact at itSMF UK?
Latest news from the Institute of Service Management

ITIL V3 What does it mean for you?
Warwick, 17th July

Staff profiles

Senior Accounts Administrator
Sarah Nieto
Finance Administrator
Rebecca Moore

Reviews of recent events

North West Regional
Macclesfield, 21st June
South East Regional
Portsmouth, 14th June

South West and Wales Regional Swindon, 6th June

Project Phoenix

We are updating our systems; if you are concerned that any information we hold on you is incorrect then please send an email to giving your name, company name and telephone number.

Editor's Remarks
Early Booking is well on its way; hopefully you will all be receiving your conference brochure within the next couple of weeks. We are again offering the opportunity to advertise in the ServiceTalk Conference Supplement, which will go out with ServiceTalk the Journal and be distributed at the itSMF UK Conference and Exhibition.


ITIL V3 Launch Presentations Available
All presentations from itSMF International's ITIL V3 Launch and Global Roadshow are now available to download with speakers including Sharon Taylor, the Chief Architect, and all ten authors.

Software Asset Management (SAM)

The worldwide standards body ISO has launched a new interactive self-assessment tool to help organisations gain full control of all aspects of software and related IT assets. It has been developed to enable an organisation to prove that it is performing SAM to a standard sufficient to satisfy corporate governance requirements and ensure effective support for IT service management overall.

ITIL V3 Foundation Certificate Syllabus
The new Foundation syllabus, as prepared by itSMF Chapters under the guidance of Chief Examiner Sharon Taylor, is revealed.


The Great Data Exodus
The latest technologies and gadgets make it incredibly easy for your data to be stolen from right under your nose, unless you take steps to prevent it. Nick Lowe of Check Point Software explains the likely weaknesses in office security and offers advice on the simplest way to prevent data theft.

CA Wins at Project and Portfolio Management Summit 2007
CA had the most nominations and most awards, including the "Best Portfolio Analysis" and "Most Flexible/Configurable" categories. The awards recognise service providers for their solutions, programs, service, support, design and delivery of presentations.

One Hot Trend in Audit Regulations… and Two Cold Facts Behind It
An explanation of the importance of accountability and proving control over key systems. Adam Bosnian of Cyber-Ark Software discusses the security regulations covering privileged accounts and passwords.


The itSMF UK Conference and Exhibition is in Brighton this November; name badge and plasma screen sponsorship is still available.  Early Booking Delegate Packages are on sale until 31st July. Day delegate rates and other conference packages will be available from 1st August.

Coming events

Calendar of UK Events

Capacity Management Seminar
Chester, 11th July
Scottish Regional
Glasgow, 12th July
Birmingham, 26th July
South Central Regional Maidenhead,
3rd August
Service Desk Seminar Cardiff, 6th September


The new ITIL V3 publications can be ordered through our bookstore. Find out which is the most appropriate format for you. Don’t forget to log in for your member’s discount.

Get involved

Interested in writing an article or advertising in e-ServiceTalk or ServiceTalk the Journal? Contact Lindsay Stones

Upcoming features:
ISO/IEC 20000
Service Desk
Change Management
ServiceTalk the Journal

itSMF UK, 150 Wharfedale Road, Winnersh Triangle, Wokingham, RG41 5RB, United Kingdom
Tel: +44 (0) 118 918 6500 | Fax: +44 (0) 118 969 9749 | Company No: 2661244

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