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Реестр аккредитованных учебных центров, работающих в Российской Федерации и имеющих право проводить обучение по утвержденному списку курсов ITIL®

Manager’s Certificate in IT Service Management Список ITIL Expert'ов и сервис-менеджеров России и стран СНГ

Список российских профессионалов сервис-менеджмента, обладателей сертификатов priSM

Работа для Вас: актуальные вакансии

Service Talk, June Edition 2007

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June Edition 2007


Essential info

New Members 
See who our latest members are.
itSMF UK Contacts
Need to know who to contact at itSMF UK?

Staff Profiles

Leanne Howell
Kayleah Adams

Reviews of recent  events

Service Level Management Seminar

Education SIG

Public Sector SIG

itSMF UK Conference and Exhibition

Stands have now sold out but name badge and internet café sponsorship is still available.
Early Booking Delegate Packages are now on sale and will be available until 31st July.

Editor's Remarks
ITIL V3 Launch and itSMF International Global Road Show went off very successfully yesterday and as you will see we have “hot off the press” pictures of all the authors. 


ITIL® V3 Launch and Global Roadshow
London saw the official launch and start of the ITIL V3 Global Roadshow held at Vinopolis. The day was packed full of "straight from the authors" mouths information finishing with the OGC and partners official publication launch.
More information on this event will be on the website shortly.

L to R, Back: David Cannon, David Wheeldon, Vernon Lloyd, Colin Rudd, Gary Case, Majid Iqbal, George Spalding, Michael Nieves
L to R, Front: Jim Clinch, Janine Eves, Sharon Taylor, Ivor Macfarlane, Shirley Lacy

itSMF UK staff: Rachel Dean, Joanna Sheaves, Chris Lang, Leanne Howell

New Glossary
The ITIL V3 glossary is now available to download.

New Chapter Launched
The Irish chapter of itSMF officially launched on 25th May 2007 with the support of new UK CEO Keith Aldis. The event was well attended and showed the strength of the service management community in Ireland.


The much anticipated ITIL V3 is here bringing with it a change in emphasis
Infra corporation's Beth Sherlock examines two key areas — Service Catalogue and Knowledge Management — that are set to change for the better under the new system.

Are you running a risk with your service?Tony Kavanagh, iCore's Service Management Consultant, details using a Risk Management approach for the operational management of a service.

Coming events

Calendar of Events South East Regional  Portsmouth, 14th June
North West Regional
Macclesfield, 21st June
Capacity Management Seminar
Chester, 11th July
Midlands Regional
Birmingham, 11th July
Scottish Regional
Glasgow, 12th July
ISO/IEC 20000 SIG  Birmingham, 26th July
International Event
ITIL V3 Roadshow
Book your place now!


The new ITIL V3 publications can be ordered through our  bookstore. Don't forget to log in for your member's discount.

Get Involved

Interested in writing an article or advertising? Contact Lindsay.stones
Upcoming features for e-ServiceTalk include Capacity Management and ISO/IEC 20000 qualifications. ServiceTalk the Journal will feature Education and Prince2.

itSMF UK, 150 Wharfedale Road, Winnersh Triangle, Wokingham, RG41 5RB, United Kingdom
Tel: +44 (0) 118 918 6500 | Fax: +44 (0) 118 969 9749 | Company No: 2661244

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Information Management

Открытые системы

Московское отделение ISACA

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SPb CIO Club — партнер itSMF России

Высшая школа бизнес-информатики Государственного университета – Высшей школы экономики (ВШБИ)



Московский государственный университет экономики, статистики и информатики (МЭСИ)

Факультет ВМК МГУ имени М.В. Ломоносова

Московский институт электроники и математики (МИЭМ)

Институт информационных бизнес систем